At Transalis, this critical role is expertly handled by Huw Davies and his team. As the Customer Service Director, Huw leads a group of skilled developers and IT project managers who oversee complex integration projects at every stage, ensuring a pain-free and effortless flow of data and documents across all supply chain touchpoints.

With a hands-on approach and a deep understanding of client needs, Huw and his team consistently deliver high-quality results that set them apart from larger tech companies.

In this Q&A, Huw shares insights into what makes his team unique, their recent successes, and his personal commitment to customer support and integration excellence.

Huw Davies: I’m the Customer Service Director at Transalis and have the privilege of leading an exceptional team of integration specialists. Our main focus is managing complex integration projects involving multiple supply chain partners, in-house systems, and third-party applications. We aim to ensure the effortless flow of data and documents across all supply chain touchpoints.

Huw Davies: I think it comes down to our commitment to truly understanding our clients’ needs and our hands-on approach. We don’t just follow a one-size-fits-all methodology. Each project is unique, and we tailor our integration plans to fit those specific requirements. Our team is incredibly proactive, addressing potential issues before they become problems. This level of dedication and attention to detail is something that larger companies often struggle to maintain.

Huw Davies: Absolutely. We recently worked with a global manufacturer and retailer of golf equipment to integrate two new third-party logistics (3PL) partners in the UK and The Netherlands. The goal was to ensure seamless EDI exchanges of shipping and fulfilment data. It was a significant project because it involved transitioning from traditional EDI to a robust API integration. Despite the complexity, we completed the project two months ahead of schedule, which was a fantastic achievement for everyone involved.

Read more about the success of this integration project: How a global golf ball manufacturer scored a hole in one with a 3PL integration

Huw Davies: The integration resulted in several key benefits for the client. Operational efficiency was greatly improved, customer satisfaction increased due to better delivery time expectations, and we delivered the project ahead of schedule. The client’s IT Manager shared some great feedback, noting how our team not only met their high standards but exceeded them. He emphasised our transparency and skill throughout the project, which was really rewarding to hear.

Huw Davies: It starts with our thorough planning and understanding of each client’s unique requirements. We take the time to dive deep into the specifics of their integration needs, whether it involves supply chain partners, in-house systems, or third-party applications. From there, we develop a comprehensive plan that outlines every step of the integration process. Our commitment doesn’t end with implementation; our support team remains dedicated to maintaining that high level of service throughout the relationship. We pride ourselves on being quick, accurate, and clear in our responses, ensuring our clients feel supported and valued at every stage.

Huw Davies: Communication and transparency are key. We provide real-time insights through dashboards showing how files are transformed and processed. If there are any issues, we notify clients right away and provide clear explanations on how to resolve them. This approach helps demystify the integration process and reassures our clients that they are in control every step of the way.

Huw Davies: For me, it’s all about the impact we can make on our clients’ businesses. Seeing a project come together successfully and knowing we’ve helped improve their operations is incredibly rewarding. I’m also driven by a personal commitment to champion the voice of the customer. It’s not just about meeting their expectations but exceeding them and building lasting partnerships based on trust and mutual respect.

Huw Davies: Look for a partner who is not just technically proficient but also genuinely cares about your business. It’s important to choose a team that will take the time to understand your needs, communicate clearly, and deliver on their promises. At Transalis, we strive to be that partner, and we take great pride in the relationships we build with our clients.

Are you ready to elevate your supply chain operations with a dedicated and proficient integration partner? Trust Transalis to deliver seamless integration and superior support tailored to your unique needs. Contact us today to discuss how we can support your business and ensure the effortless flow of data and documents across all your supply chain touchpoints.

Book a meeting with one of our integration experts at a time that suits you, or call us on 0845 123 3746 (UK) or +44 1978 369 343 (international callers), or email direct at sales@transalis.com.